Importance Of Service Characteristics, Service Failure And Recovery Strategies, And Customer Complaint Handling
Service Characteristics
As per Uolevi Lehtinen & Raija Jarvinen (2015), in their Journal The role of Service characteristic in Service Innovation has explained the impact of characteristics of services on the service provisions. According to the author Intangibility, inseparability, perishability and variability play an important role in service delivery. Services are highly intangible in nature, thus service organizations do t…
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