MGT 424 SEU Management Total Quality Management Caser Study Questions

Read the case study thoughtfully and answer the following questions:

1- Discuss the different quality term as presented by the author. Which one of these terms is more practical from your point of view?

2- Describe the printing company` production process current state. Which one of the current issues listed is more critical and why?

3- Do you think the proposed actions for improvements are efficient? Explain.

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