CSU E Mail Systems Questions

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13.1 How do subject lines for e-mail messages differ from those for paper messages? (LO 13-2)

13.3 What is flaming? (LO 13-3, LO 13-5)

13.4 Why should you be flexible when using different e-mail systems? (LO 13-1)

13.6 Why is it OK for your boss to send you a message with the subject line “To Do,” even though that wouldn’t work when you need to ask a colleague to do something

13.7 Why should negative and persuasive e-mail messages be

more direct than their paper counterparts? (LO 13-3)

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