Statistical Quality Control Consultant Management Memorandum

After consulting with Janet Smith, the office manager, the two of you decided to monitor two variables to improve the processes in the small medical office:

Total time it takes since each patient checks-in until the patient checks-out

Number of patients in the waiting room

• Now that you have completed the statistical analysis of the data collected, you have to design the control charts that will be used to monitor the process performance with the two selected variables.
• You will use the same initial data collected for these two variables that the office manager provided previously.

Your third assignment is to design the appropriate control charts to monitor these two variables. 

Present a report to the office manager with the details of the monitoring system you designed for these two variables, your conclusions on the current state of the process and recommendations to improve the process performance.