Liberty University Operations Management Discussion

Description

You are required to write 2 separate substantive replies to the 2 discussion threads below. Each reply must be a minimum of 300 words and include at least 4 scholarly resources.

Acceptable sources include the textbook, the Bible, outside scholarly articles, etc.

Substantive replies, in contrast to perfunctory replies, add value to the discussion, enhance learning, and contain references to any new concepts or ideas presented.

The following suggestions will aid you in successfully composing substantive responses:
– Compare/contrast the findings of others with your research.
– Compare how the findings of others relate/add to the concepts learned in the required
readings.
– Share additional knowledge regarding the key topic that relates to the thread

– All citations and references must be in current 7th edition APA format (see attached)

DISCUSSION THREAD 1 (JD)

Discussion Board: Balanced Scorecard

Key Concept Explanation

Robert Kaplan and David Norton first introduced the concept of the balanced scorecard in 1992. They conducted a year-long research project with 12 companies to develop the balanced scorecard, which gives managers a balanced presentation of both financial and operational measures of success (Kaplan & Norton, 1992). The balanced scorecard considers four perspectives on success. The perspectives are an internal business perspective, an innovation and learning perspective, a customer perspective, and a financial perspective. In my position in the military, I am not setting out to achieve financial goals. I oversee 5 other people with a specific operational function. Therefore, I chose to research the balanced scorecard in order to learn more about operational measures of success versus purely financial objectives.

Comparison

The balanced scorecard uses operational measures of success instead of antiquated methods that only measured financial objectives. It has been used as a tool to help organizations transform their business strategy into applicable performance measures to monitor business success (Meredith & Shafer, 2019). One of the keys to developing the balanced scorecard is creating a strategy map linking the causes and effects of strategy actions. There has been some debate over the years if those cause-and-effect relationships actually exist between the operational measures of the balanced scorecard method. In their research, Kober and Northcott (2020) established statistical evidence that cause-and-effect relationships do, in fact, exist in the balanced scorecard in the public sector.

The balanced scorecard tool has been widely adopted across businesses, industry, government, and non-profit organizations around the world. Some organizations have applied a balanced scorecard approach and expanded it to include a corporate social responsibility aspect (Hansen & Schaltegger, 2016). The balanced scorecard specializes in translating organizational strategy into actions that can be measured with key performance indicators (Balanced Scorecard Institute, 2020). The balanced scorecard uses a diversified set of indicators to reflect the strategy of the organization. Clearly defining a balanced set of objectives helps the business to meet the needs and expectations of the relevant stakeholders (Quesado et al, 2018). Some organizations have used cascading balanced scorecards to refine the organization-level scorecard for use at the team and even individual level (Balanced Scorecard Institute, 2020).

Article Summary

Robert Kaplan and David Norton wrote the definitive work that introduced the balanced scorecard in the 1992, and later revised it in 1996, in their article “The Balanced Scorecard-Measures That Drive Performance.” Kaplan and Norton assert that simply tracking financial accounting measures can be misleading when pursuing continuous improvement and innovation. In today’s modern business environment, businesses must track operational objectives as well in order to maintain a competitive edge in the market. Instead of just tracking return on investment or earnings per share, companies should track things like cycle times and defect rates. The balanced scorecard incorporates a financial perspective, as well as an internal business perspective, and innovation and learning perspective, and a customer perspective. This balanced scorecard can give management a succinct, overview of the organization’s total performance by focusing on a small group of the most critical metrics. Another advantage of the balanced scorecard method is that it prevents information overload by focusing on a small set of critical metrics. At the same time, the balanced scorecard causes top management executives to view the success of the business through various operational measures beyond just finances. Considering the customer perspective causes the organization to have to think about what kinds of metrics the customer cares about. The internal business perspective causes the organization to consider what they must excel at to meet customer expectations (Kaplan & Norton, 1992).

Biblical Integration

1st Peter 5:8 says to “be sober minded; be watchful” (New International Version, 2011). And that is the goal of the balanced scorecard: to be watchful over the success of an organization. Being sober minded is to think clearly about the objectives of the organization and a balanced scorecard is one tool that can help with that.

Proverbs 25:11 tells us, “A word fitly spoken is like apples of gold in a setting of silver” (New International Version, 2011). This verse is about clear communication, and the balanced scorecard clarifies and communicates the goals of the organization by translating the mission into actions.

“Commit to the Lord whatever you do, and he will establish your plans” Proverbs 16:3 (New International Version, 2011). Whatever business endeavor one undertakes, it should be committed to the Lord and one should work as if working for the Lord and not for men.

Application

The balanced scorecard is more applicable than ever before. It arose out of a need for a better way to measure organizational success beyond financial measures as stakeholder needs became more diversified and customers became more informed than ever before. According to a recent global study, the balanced scorecard was ranked 5th of the top ten most widely used management tools in the world (Balanced Scorecard Institute, 2020). It is used by more than half of all major companies in the U.S. Europe and Asia. The balanced scorecard tool is growing in other areas such as Africa and the middle east as well.

DISCUSSION THREAD 2 (JB)

Discussion Board: Project Life Cycle

Key Concept

There are many types of projects that can be undertaken in business. These projects have many different forms and scales. In order to better study project life cycles, it is easier to break them into a few common categories. Meredith and Shafer (2019) describe the stretched S and exponential project life cycles. The stretched S model is very common and shows a slow start during planning, which slowly picks up speed and then tapers off at the end as resources begin to be directed elsewhere. The exponential form, however, sees basically no return until the project is completed. It is critical to understand where in the project lifecycle output will be produced so as not to misunderstand performance compared to resources invested.

Comparison

There are many things to consider when studying the life cycle of a project. Measham et al. (2019) focus on the impact that supply chain can have on managing the project life cycle. A delay in the delivery of one component could delay the project output. That could make it appear that the project is no longer successful. It is important to remember, however, that the relationship between the percentage of inputs used and the percentage of output created is rarely linear. If one input component is missing for a time, other parts of production could still be continuing, allowing a sharp increase in production when that final input is received. Of course, this type of flexibility is dependent on the project at hand. This is why it is important for managers to understand their project life cycle, so they can tell the difference between a shuffling of steps and an actual impact to production. Galli (2020) describes just how important this understanding can be by pointing out that these projects are one of the key driving factors of the world economy. Conversely, the economic environment can impact the project as costs of supplies vary as does the demand for the product. It is critical, therefore, for managers to forecast these changes and time their projects accordingly. This type of planning can be quite involved. Zheng et al. (2021) lay out some of the many variables that can impact managing a project life cycle and it is a very complex issue.

Article Summary

Cha and Maytorena-Sanchez (2019) raise some very good points about the effective management of project life cycles. In the stretched S model, it is likely that managerial inputs will be mor necessary during the project initiation and project termination phases. These are the times when plans are being drawn up and decisions are being made about where resources should be allocated. Compare this with the project implementation phase, which hopefully can just be monitored and not require as much hands-on management. An effective manager will realize this difference in demand for attention during the project life cycle. This is important because many managers will have multiple projects at one time. It is important to prioritize and deconflict these projects so that each can be given the attention that it requires. This concept applies not only to managerial attention, but to other resources as well. For exponential projects, it may be more difficult for a manager to oversee multiple projects. This is because exponential projects require a more constant level of attention throughout the process. Furthermore, Cha and Maytorena-Sanchez (2019) define project management competences that can help to identify what type of oversight is required during which phase of the lifecycle. For some companies, it may be beneficial to have different leadership on projects during different life cycle phases according to what that leader’s strengths are.

Biblical Integration

Life cycle management is all about planning and understanding deviations from that plan. Proverbs 21:5 teaches, “The plans of the diligent lead surely to abundance, but everyone who is hasty comes only to poverty” (English Standard Version). Luke 14:28 says, “For which of you, desiring to build a tower, does not first sit down and count the cost, whether he has enough to complete it” (ESV). It is also important to realize that, no matter how much planning and preparation is done, it is still important to trust in the Lord. Proverbs 16:9 says, “The heart of man plans his way, but the Lord establishes his steps” (ESV).

Application

Planning a life cycle of a project has many benefits. One of the main things is to understand the relationship between resources used and output produced. I have spent a great deal of time and money working on my MBA, and yet I have nothing tangible to show for it. If I expected to have eighty percent of the benefit because I have put in eighty percent of the time and effort, this endeavor would be deemed a failure and I would have to quit. Instead, I recognize that grad school is an exponential life cycle and only after completing one hundred percent of the work will the benefit of a degree be realized.

BC JUSTLEE Books Activity Worksheet

Description

There are two different things

Scenario Overview

Your boss, Michael, is back in the office. The office ordered pizza, and a working lunch ensued. You are congratulated for successfully completing adding join conditions that combined data from more than one table. Last week, you were not feeling very confident because you had only worked with one table, but now you have experience with queries that combine data from more than one table. You were really pleased with yourself because you figured it out on your own without needing to contact Michael at his conference. Michael is all fired up from his conference and full of new ideas and innovative ways to run data, among other things, for his small staff. He is particularly excited to have you play around in the database with the single-row and multiple-row SQL functions. He also wants to introduce you to character and date functions and other functions and regular expressions.

Image credits: People Eating Pizza. Canva.

Work Project Details

Michael explains that he is interested in more fine-grained reports that include formatting results different from that shown in the database. He knows that you are up for the task and has given you the week to work through this small project. At the end of the week, he also wants to chat with you about your long-term plans for coming aboard full-time with JustLee Books. To perform the following assignment, refer to the tables in the JustLee Books database.

  1. Determine the length of data stored in the ISBN field of the BOOKS table. Make sure each different length value is displayed only once (not once for each book).
  2. Produce a list of all customer names in which the first letter of the first and last names is in uppercase, and the rest are in lowercase.
  3. Create a list of all customer numbers along with text indicating whether the customer has been referred by another customer. Display the text “NOT REFERRED” if the customer wasn’t referred to JustLee Books by another customer or “REFERRED” if the customer was referred.
  4. Determine the amount of total profit generated by the book purchased on order 1002.
  5. Display the book title and profit. The profit should be formatted to display a dollar sign and two decimal places. Take into account that the customer might not pay the full retail price, and each item ordered can involve multiple copies.
  6. Display a list of all book titles and the percentage of markup for each book. The percentage of markup should be displayed as a whole number (that is, multiplied by 100) with no decimal position, followed by a percent sign (for example, .2793 = 28%). (The percentage of markup should reflect the difference between the retail and cost amounts as a percent of the cost.)
  7. Display the current day of the week, hour, minutes, and seconds of the current date setting on the computer you’re using.
  8. Create a list of all book titles and costs. Precede each book’s cost with asterisks so that the width of the displayed Cost field is 12.
  9. Using today’s date, determine the age (in months) of each book that JustLee sells. Make sure only whole months are displayed; ignore any portions of months. Display the book title, publication date, current date, and age.
  10. Determine the calendar date of the next occurrence of Wednesday, based on today’s date.
  11. Produce a list of each customer number and the third and fourth digits of his or her zip code. The query should also display the position of the first occurrence of a 3 in the customer number if it exists Second assignment Scenario Overview You have been getting up to speed with grouping functions after that challenging project last week. You continue to learn about character and date functions, and other functions and regular expressions. Now that you understand and have a good grasp of grouping functions, your boss is excited to have you learn more about groups and how they compare to one another. Michael shared that groups can be created by any of the attributes of your database tables. He is ready for you to start thinking about how orders are grouped by customer, customers by state, profit by publisher, or any other number of attributes grouped by another attribute. (ERD – Figure 1.5 is attached).Image credits: Fresh Coffee, Canva and Laptop, Coffee Cup, Graph Chart on a Wooden Surface, Canva.
  12. Work Project Details

    First, you better get a tall and hot cup of coffee because, in this next small project, your boss has a renewed interest in orders. He is apparently still excited about the rich information he discovered at that conference a couple of weeks ago. Your boss wants to know where orders are coming from and which books, categories, and publishers are most profitable. He knows that you are up for the task and has given you a week to work through this small project. Last week was pretty busy, and the two of you did not get a chance to chat about your long-term plans. To perform the following assignment, refer to the tables in the JustLee Books database.

    1. Determine how many orders have been placed by each customer. Do not include in the results any customer who hasn’t recently placed an order with JustLee Books.
    2. Determine the average retail price of books by publisher name and category. Include only the categories Children and Computer and the groups with an average retail price greater than $50.
    3. List the customers living in Georgia or Florida who have recently placed an order totaling more than $80.
    4. What’s the retail price of the most expensive book written by Lisa White?
    5. Determine how many books are in the Cooking category.
    6. Display the number of books with a retail price of more than $30.00.
    7. Display the most recent publication date of all books sold by JustLee Books.
    8. Determine the total profit generated by sales to customer 1017. Note: The total profit calculation should reflect the quantity.
    9. List the retail price of the least expensive book in the Computer category.
    10. Determine the average profit generated by orders in the ORDERS table. Note: The total profit by order must be calculated before finding the average profit.

    Scenario Overview

    You have been getting up to speed with grouping functions after that challenging project last week. You continue to learn about character and date functions, and other functions and regular expressions. Now that you understand and have a good grasp of grouping functions, your boss is excited to have you learn more about groups and how they compare to one another. Michael shared that groups can be created by any of the attributes of your database tables. He is ready for you to start thinking about how orders are grouped by customer, customers by state, profit by publisher, or any other number of attributes grouped by another attribute. (ERD – Figure 1.5 is attached).Image credits: Fresh Coffee, Canva and Laptop, Coffee Cup, Graph Chart on a Wooden Surface, Canva.

    Work Project Details

    First, you better get a tall and hot cup of coffee because, in this next small project, your boss has a renewed interest in orders. He is apparently still excited about the rich information he discovered at that conference a couple of weeks ago. Your boss wants to know where orders are coming from and which books, categories, and publishers are most profitable. He knows that you are up for the task and has given you a week to work through this small project. Last week was pretty busy, and the two of you did not get a chance to chat about your long-term plans. To perform the following assignment, refer to the tables in the JustLee Books database.

    1. Determine how many orders have been placed by each customer. Do not include in the results any customer who hasn’t recently placed an order with JustLee Books.
    2. Determine the average retail price of books by publisher name and category. Include only the categories Children and Computer and the groups with an average retail price greater than $50.
    3. List the customers living in Georgia or Florida who have recently placed an order totaling more than $80.
    4. What’s the retail price of the most expensive book written by Lisa White?
    5. Determine how many books are in the Cooking category.
    6. Display the number of books with a retail price of more than $30.00.
    7. Display the most recent publication date of all books sold by JustLee Books.
    8. Determine the total profit generated by sales to customer 1017. Note: The total profit calculation should reflect the quantity.
    9. List the retail price of the least expensive book in the Computer category.
    10. Determine the average profit generated by orders in the ORDERS table. Note: The total profit by order must be calculated before finding the average profit.

      Scenario Overview

      You have been getting up to speed with grouping functions after that challenging project last week. You continue to learn about character and date functions, and other functions and regular expressions. Now that you understand and have a good grasp of grouping functions, your boss is excited to have you learn more about groups and how they compare to one another. Michael shared that groups can be created by any of the attributes of your database tables. He is ready for you to start thinking about how orders are grouped by customer, customers by state, profit by publisher, or any other number of attributes grouped by another attribute. (ERD – Figure 1.5 is attached).Image credits: Fresh Coffee, Canva and Laptop, Coffee Cup, Graph Chart on a Wooden Surface, Canva.

      Work Project Details

      First, you better get a tall and hot cup of coffee because, in this next small project, your boss has a renewed interest in orders. He is apparently still excited about the rich information he discovered at that conference a couple of weeks ago. Your boss wants to know where orders are coming from and which books, categories, and publishers are most profitable. He knows that you are up for the task and has given you a week to work through this small project. Last week was pretty busy, and the two of you did not get a chance to chat about your long-term plans. To perform the following assignment, refer to the tables in the JustLee Books database.

      1. Determine how many orders have been placed by each customer. Do not include in the results any customer who hasn’t recently placed an order with JustLee Books.
      2. Determine the average retail price of books by publisher name and category. Include only the categories Children and Computer and the groups with an average retail price greater than $50.
      3. List the customers living in Georgia or Florida who have recently placed an order totaling more than $80.
      4. What’s the retail price of the most expensive book written by Lisa White?
      5. Determine how many books are in the Cooking category.
      6. Display the number of books with a retail price of more than $30.00.
      7. Display the most recent publication date of all books sold by JustLee Books.
      8. Determine the total profit generated by sales to customer 1017. Note: The total profit calculation should reflect the quantity.
      9. List the retail price of the least expensive book in the Computer category.
      10. Determine the average profit generated by orders in the ORDERS table. Note: The total profit by order must be calculated before finding the average profit.

Park University Business Discussion

Description

Please respond to each student 200-300 words use references

First one is responding to teacher

This is what the teacher asked me

Time Management can definitely impact the WBS. For example, if the estimated time of activity A was 10 days yet it took 15 days you would need to update the WBS to show the overall impact to the project. Can you give an example of how cost management might impact the WBS?

Student 1 is Belinda

After reading and watching this week’s material, engage in an active discussion regarding how cost and time management impact the WBS. Review the following information and answer the following questions:Cost and time management can impact many aspects of the project. One of the major deliverables that cost, and time can impact is the WBS. In this week’s teamwork, your team will be reviewing the current cost and time estimates and updating the WBS with more realistic information based on feedback and comments from the professor and the other various team members. Discuss the potential items to review and if you think there are any major updates to the WBS after reviewing the time and cost management chapters. Do your thoughts differ from your teammates? Why and what will you do to resolve?

A work breakdown structure (WBS) is a description of the work that will be completed for a project. It is a hierarchy of tasks that represents the project team’s understanding of the composition of work, and of the size, cost, and duration of each component or task. A WBS has three major purposes:

  • Describe the breakdown or composition of work in tasks.
  • Schedule the project work.
  • Estimate the cost of each task (Yowelle et al, 2022).

The items to review to establish if there are any needed changes on the current WBS are your cost and time management estimates. There are several methods to cost estimation and we chose to use the bottom-up approach. More specifically we will use parametric estimation which compares past projects costs and times with our current project. After reviewing estimates of each it is important to realize if you choose to change the WBS in any way it can change the scope of the project. There are other considerations such as resource allocation, budgeting, and risk management all ride on a properly broken-down project. If you change something, no matter how small it seems, you could wind up creating greater costs, needing a different resource, or worse—project failure due to a risk associated with the change (Mathis, 2019). The last reason to be cautious when changing the WBS is that it serves as a part of your change control and changes may cause the deliverables that follow to fail and cause scope creep. When considering changing the WBS the Project team needs to consider the scope, schedule and budget. If it is determined that there needs to be a change in the WBS it needs to go through the formal approval process. If the change is going to cause problems with any of the three considerations, then the request should be denied.

Fortunately, all team members are on the same page for the WBS update. Our project’s estimates for the time and cost management are on point and we feel there are no needed changes.

Mathis, Micah. (2019). Work breakdown structure (WBS) purpose, process, and pitfalls. Retrieved April 20,2022 from https://www.projectsmart.co.uk/work-breakdown-stru…

Yowelle et al., (04/13/2022) Work breakdown structures overview, https://docs.microsoft.com/en-us/dynamics365/proje…

Student 2 is Will

Hello,

After considering the impacts costs and time management has on the WBS, my team felt it was important that we reviewed the project’s schedule, critical and non-critical paths, and the budget. Every project has its own unique attributes. These attributes create variances in projects that are similar to one another. “Project teams can also factor in the time and cost of project management processes. Processes that are not tailored may add little value to the project or its outcomes while increasing cost and lengthening schedule. Tailoring their approach along with appropriate processes, methods, and artifacts can help project teams make decisions about process related costs and the related value contribution to project outcomes.” (Project Management Institute, 2021, p. 45) Time and cost management is the act of planning for the variables that feed these variances and budgeting both time and money so that the project meets it required goals. With this information in mind, our team discussed how scheduling work to be completed during weekends and holidays would impact the schedule and the budget. To do this we needed to modify our WBS to act as both a WBS and a project calendar. This allowed us to identify what days and shift were available for scheduled activities.

After identifying the weekends and holidays over the course of our project, we accepted the fact that working holidays and weekends would increase costs. This trade off seemed to be acceptable to many members of our team because it ensured that we would meet the project deadline, while also remaining on budget. PMBOK describes the project schedule as, “An output of a schedule model that present linked activities with planned dates, durations, milestones, and resources.” (Project Management Institute, 2021, p. 246) This schedule is vital to project management because it allows the project manager to control the project schedule and predict the expenditure of funds.

A group of students at Franklin University found that by applying project management time and cost principles they were able to improve the value of course instruction. “In many cases, we also used a course manuscript…that provides consistency among all courses. Essentially, the template provides a structure for all instructional designers…By implementing the manuscript, the content editors were able to significantly decrease their build time, which decreases the overall budget for the project.” (Gardner, Bennett, Hyatt, & Stoker, 2017) Failure to meet a project’s deployment date can result in significant revenue loss and costs related to the extension of the project. At the start of every project, management must conduct a critical analysis of all activities to identify their associated risks. From there management can use a decision tree analysis to determine whether the schedule or the budget is of a higher value/importance to the success of the project. Knowing this helps the project team build the WBS and shapes actions at decision points. This shaping helps project managers to establish contingency reserves for both time and money.

Student 3 Marjan

Marjan Kia

Department of Business, Park university

PM691DLS2P2022 Time and Cost Management

Professor Lashawn Johnson

Apr 20, 2022

Week 6 Discussion

WBS provides a framework as a basis for other planning processes, including the process of defining activities in the field of scheduling management knowledge, the process of estimating costs in the field of project cost management knowledge, the process of estimating resources in the field of resource management knowledge? The risk identification process should be in the field of project risk knowledge. The last level of the work breakdown structure is called work packages, in which a work package can be timed, cost, and monitored. If you cannot define the scope of the project, then you will certainly not be able to define the schedule, resource planning, or budgeting for your project. WBS first helps you define the scope of the project and then acts as a framework for defining project details in planning, scheduling, estimating, budgeting, outsourcing, cost aggregation, and more. This framework is developed by the project manager and team in the operations necessary to achieve the project objectives. Allows the project manager to interpret the project plan.

Cost estimation is an approximate estimate of the financial resources needed to complete project activities based on available information and assumptions at a point in time. Usually, the accuracy of estimates at the beginning of the project is not good during the project implementation because more detailed information will be available during the project implementation, so in many projects, re-estimation is inevitable.

If the general deviation from the budget is clear, the detail of this issue means what parts of the project the deviation from the budget is related to and what are the reasons for this deviation, and therefore it is not possible for the managers of the organization and the project to make correct and effective decisions. More accurate results in the project can be achieved with precise cost and time control and using WBS. Team-building techniques are interesting and special. Just as building a sports or art team requires practice, we must use the normal activities of the project as team-building events. Our team did well in creating the WBS structure. People who do the work are allowed to do the job definition work. This is a great opportunity to build trust and relationships through teamwork.

Our team took the time to review the WBS again. We reviewed it again and made sure it made sense. We asked team members to submit their scenarios to the rest of the team for review and discussion. In this way, we were able to understand the whole effort of the team. We worked on re-examining the time and correcting it. We re-examined the costs according to our budget and tried to eliminate the extra costs. There is no disagreement in our team. We review the cost, time, quality, and scope of the project together and finally make a summary of each other’s opinions and continue the project. I think if my teammates’ thoughts were different, we would still be able to continue our work by talking in business meetings and getting ideas from each other, and using it as a challenge.

References

Larson, E. W., & Gray, C. F. (2021). Project Management: The Managerial Process. New York: McGraw-Hill.

Practice Standard for Work Breakdown Structures (2001). Newtown Square, Pennsylvania: Project Management Institute Inc.

Globerson, Shlomo, Cohen, Izack, Vardi, Sivan. (2016). Identifying the Criteria Used for ESTABLISHING WORK PACKAGE SIZE FOR PROJECT WBS. (Park University).

Buchtik, Liliana. (2013). Secrets to Mastering the WBS. (Park University).

Here is the original directions for reference you DO NOT have to do this it is to help you.

Directions

After reading and watching this week’s material, engage in an active discussion regarding how cost and time management impact the WBS. Review the following information and answer the following questions:

Cost and time management can impact many aspects of the project. One of the major deliverables that cost and time can impact is the WBS. In this week’s team work, your team will be reviewing the current cost and time estimates and updating the WBS with more realistic information based on feedback and comments from the professor and the other various team members. Discuss the potential items to review and if you think there are any major updates to the WBS after reviewing the time and cost management chapters. Do your thoughts differ from your teammates? Why and what will you do to resolve?

Please find an additional reference source and cite the source in your discussion post. Sources must be used to enhance the learning experience. By finding a referenced source, you are enhancing the learning experience by searching for another source of information on the topic. Also, please ensure you are using a source that is peer reviewed to ensure accuracy of information (select peer-reviewed journal articles in the Park Library search engine)

Your original post should be in the format of an executive summary (must contain verbiage and bullet points to name the key points). Use APA formatting.

PM 691 Park University Cost of Quality Discussion

Description

After reading and watching this week’s material, engage in an active discussion regarding cost quality. Answer the following questions:

What is the cost of quality and who determines when there is enough quality in the project?

Please find an additional reference source and cite the source in your discussion post. Sources must be used to enhance the learning experience. By finding a referenced source, you are enhancing the learning experience by searching for another source of information on the topic. Also, please ensure you are using a source that is peer reviewed to ensure accuracy of information (select peer-reviewed journal articles in the Park Library search engine)

Your original post should be in the format of an executive summary (must contain verbiage and bullet points to name the key points). Use APA formatting.

Student 1

Belinda is her name

After reading and watching this week’s material, engage in an active discussion regarding cost quality. Answer the following questions: What is the cost of quality and who determines when there is enough quality in the project?

As a project manager you want to be known to produce a quality product. The cost of quality, or COQ, is the accumulated cost of not creating a quality product. These costs can include reworking a product, testing it, field service to make corrections after a product has been installed, and replacing a faulty product. This aggregate cost is reported to management to give them a basis for ensuring that processes always produce to customer expectations (n.a, 2021). The entire project team from the Stakeholders down to the customer determine if the end product is quality deliverable. In the end, the customers are satisfied with the quality of a product if it conforms to their expectations at delivery.
There are several types of costs that are impacted by the quality of a product.
1. Prevention costs – These are costs incurred to prevent product failure. Examples include equipment and maintenance, planning, staff training, documentation, human resources, quality assurance, process control(Goodwin, 2017)

2. Appraisal costs – These are the costs of inspection needed to reduce the risk of sending defective products to customers (n.a, 2021). In other words, any testing related to making sure the product is quality and safe product. Examples include evaluating products and services, completing inspections, field testing, implementing quality control, identifying, and fixing defects before products get to market(Goodwin, 2017).

3. Internal failure costs- These are the costs the company accrue from identifying product defects before it is reaches to the customer. These costs include lost revenue from customers who will not buy from the company again, the processing of returned goods, administering warranty claims, field service costs, liability lawsuits, and possibly even a comprehensive product recall( na.,2021)

4. External failure costs- these are costs that are incurred after the delivery of the product to the customer. These costs include the legal fees related to customer lawsuits, the loss of future sales from dissatisfied customers, product recalls, product return costs, and warranty costs. These costs can be substantial if the result is the loss of customers – and especially when customers tend to buy a company’s products many times (n.a, 2021).

As a project manager it is crucial to pay for failure cost that are internal rather than external after delivery to the customer. The reason is that external costs can not only hurt your pocket, but they can also kill a reputation.

Project quality management is all the processes and activities needed to determine and
achieve project quality. At its most basic level, quality means meeting the needs of customers (Project Management Skills, 2019).

There are three key quality management concepts that will help you deliver a high-quality project:
1. Customer Satisfaction – Ensuring that all the requirements are met within the project is part of the quality aspects but also ensuring the customer is satisfied is also equally important to a project.

2. Prevention over inspection – It is less costly and time consuming to spend money during the project then when the project is complete and have failures externally like stated above.
3. Continuous improvement – this is of utmost importance in any project to ensure quality the entire project duration and to use approaches such as Six Sigma and Total Quality Management (TQM). The ongoing effort to improve your products, services, or processes over time. These improvements can be small, incremental changes or major, breakthrough type changes (Project Management Skills, 2019).

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As a project manager the most important tool is prevention and customer satisfaction. If you can detect problems early on, it’s going to save you time and money.

Goodwin, J. (September, 14,2017)Cost of Quality: PMP Topics to Learn for the Exam https://magoosh.com/pmp/cost-of-quality-pmp/

Project Management Skills. (2021) Project Quality Management Retrieved 4/12/2022 from https://www.project-management-skills.com/project-quality-management.htmlLinks to an external site.

Project Management Skills. (2019). Project Quality Management: What is quality? Retrieved 4/12/2022 from https://www.project-management-skills.com/project-quality-Links to an external site. management.html

n.a.(May 30,2021)What is the Cost of Quality?, ttps://www.accountingtools.com/articles/2017/5/14/the-cos…

Student 2

Will is his name

Hello,

The level of quality that a project will produce is determined during the early planning stages of the project and are adjusted as needed throughout the project through the use of change control measures. PMBOK describes Cost of Quality as; “All costs incurred over the life of the product by investment in preventing nonconformance to requirements, appraisal of the product or service for conformance to requirements, and failure to meet requirements.” (Project Management Institute, 2021, p. 81) Project sponsors, owners, and senior level managers are responsible for establishing the expected level of quality for the project. This expectation is reflected in the project’s requirements documentation, statement of work, definition of done, and or completion criteria.

The cost of quality methodology uses four cost categories to strike a balance with a project’s overall cost and the quality of the product the project produces. These categories include prevention, appraisal, internal failure, and external failure. The amount of costs related to a project’s quality is decided on by project sponsors, owners, and senior level managers. As such they must consider how much of that cost should be spent on each of the four categories.

Prevention costs are associated with actions taken to prevent defects and failures out of the project. Prevention costs are applied to the design, implementation, and maintenance of the project’s quality management system.

Appraisal costs “…are incurred to determine the degree of conformance to quality requirements.” (Project Management Institute, 2021, p. 88) These are the same requirements that are established in the project’s requirements documentation, statement of work, definition of done, and or completion criteria. Project managers must be able to balance the capabilities the project’s product provides the end user with the project’s budget and scope.

Internal failure occurs when internal actions, policies of procedures cause a dilution of the project’s efficacy. Internal failures include wasted time and materials, defective products produced, rework, and failure analysis.

External failures are costs associated with fixing or rectifying defects found in products after they have been deployed. These defects often involve recalls or sending out updates to patch or replace defects. Projects can consider these costs and budget them into the project accordingly. Accepting external failures is frequently done when being the first to the market is more important than producing the best quality product.

Will,

References

Larson, E. W., & Gray, C. F. (2021). Project Management: The Managerial Process. New York: McGraw-Hill.

Project Management Institute. (2021). A Guide to the Project Management Body of Knowledge (17th ed.). Pennsylvania: Project Management Institute.

Student 3

Marjan is her name

Department of Business, Park university

PM691DLS2P2022 Time and Cost Management

Professor Lashawn Johnson

Apr 12, 2022

Week 5 Discussion

Cost of Quality refers to the costs incurred in ensuring high-quality products and the costs of incomplete delivery. In other words, the COQ measures the total cost required to prevent, identify, and deal with defective results in project deliverables. Calculating COQ can help make decisions; Because there is a balance between investing in quality during the project and dealing with future costs due to failure to prevent or detect errors. These costs are known as compliance costs and non-compliance costs. Compliance costs include the prevention and evaluation of defects to ensure quality throughout the project. The cost of non-compliance covers the costs of external and internal failures to achieve quality. When added together, the result is the total COQ.

Quality costs after project completion may be imposed due to product return and warranty; Therefore, due to the temporary nature of the projects and the potential benefits of reducing post-project quality costs, the sponsoring organization may choose to invest in improving product quality. These investments are usually made in the field of matching work. Work performed to prevent defects or to reduce the costs of defects or inspections of nonconforming units.

The purpose of the Quality Cost System (COQ) system is to increase customer satisfaction by reducing downtime and adapting products and services to specified requirements.

Features of the quality cost management system

The COQ technique has unique properties. Some features of the quality cost system are listed below:

Estimate and analyze the set of costs associated with ensuring the quality of products and services.

A criterion for measuring the extent to which an organization turns to quality and examines its effect on profit and loss.

Inform employees of the costs of poor quality.

Grounding to ensure the reduction of business costs and increase the competitiveness of the organization.

Benefits of quality cost system

Facilitate the set of efforts made to improve quality.

Evaluate the performance of the organization and set goals for improvement.

Many quality experts believe that 25 to 40 percent of the cost of each operation leads to losses, which can be minimized by implementing a COQ system.

Improving quality by eliminating waste immediately leads to increased capacity without additional investment and appears directly in the form of profits in the financial balances.

In general, the project manager has overall responsibility for the quality management process. In fact, the quality of the project is not the responsibility of one or two people. It is the responsibility of all team members. These tasks include:

Project Manager – Responsible for developing the quality management process and ensuring accurate delivery.

Team members – responsible for quality assurance and quality control for each of the tasks and activities assigned to them.

Organization – Responsible for standardizing quality controls and standards in all projects.

Stakeholders – are responsible for transferring their expectations from quality products and services to the project and organization and are responsible for accepting and confirming the delivery of all goods and services.

Finally, quality is achieved by product users, customers, or clients, not the community. The quality of any project cannot be ideal. However, project managers must anticipate the potential costs of failure and be prepared to deal with them. Early detection problems save time and money.

References

Larson, E. W., & Gray, C. F. (2021). Project Management: The Managerial Process. New York: McGraw-Hill.

Sandra F. Rowe. (2020). Project Management for Small Projects, Third Edition. (Park University Library).

Robin A. Buser, Miriam Pollack. (2014). Project Management for Libraries: A Practical Approach. (Park University Library).

Obi, Lovelin Ifeoma, Arif, Mohammed, Awuzie, Bankole, Islam, Rubina, Gupta, Aman Deep, Walton, Robert. (2021). Critical success factors for cost management in public-housing projects. (Park University Library).

  • Asfoor H.M.A. AL-Jandeel A.A.T. Igorevich K.K. Ivanovna L.A. (2022). Control of Time, Cost, and Quality of Construction Project Management. (Park University Library).
  • Dedy Achmad Kurniady, Nurochim, Aan Komariah, Turwelis, Huynh Tan Hoi, Vo Hoang Ca. (2022). Construction project progress evaluation using a quantitative approach by considering time, cost, and quality. (Park University Library).
  • Rodolfo Siles, PMP. Who is Responsible for Project Quality? https://www.pm4dev.com/pm4dev-blog/entry/who-is-re…

MGT 301 Organizational Behaviour Paper

Description

Q1-Think of a job that requires very high levels of certain cognitive abilities. Can you think of a way to redesign that job so that people who lack those abilities could still perform the job effectively? Now respond to the same question with regard to emotional and physical abilities.

Q2- Consider the personality dimensions included in the Myers-Briggs Type Inventory and the RIASEC model. If you had to “slot” those dimensions into the Big Five, would you be able to do so? Which dimensions don’t seem to fit?

Q3-Think about a highly successful team with which you are familiar. What types of task, goal, and outcome interdependence does this team have? Describe how changes in task, goal, and outcome interdependence might have a negative impact on this team.

Q4-Think of a team you’ve worked in that performed poorly. Were any of the causes of the poor performance related to the forces that tend to create process loss? If so, which force was most problematic? What steps, if any, did your team take to deal with the problem?

Q5- Who is the most influential leader you have come in contact with personally? What forms of power did they have, and which types of influence did they use to accomplish objectives?

Q6-You are required to reply to at least two peer discussion question post answers to this weekly discussion question and/ These post replies need to be substantial and constructive in nature.

1- My first colleague’s post:

1- There is no human being in the world that has all the abilities i.e. cognitive, physical and emotional abilities. People with different abilities can achieve the goals of an organization.

Let us take the example of car manufacturing. People who have higher cognitive ability design the parts of the car and the assembly plan. People who have physical ability assemble a car using machines and psycho-motor skills. People who have emotional abilities organize the people in the factory floor and administer sales of cars. Every organization requires human abilities to achieve its goals; it is impractical to replace human abilities with their systems, which includes job redesign.

2- Personality assessments tools helps to understand people based on their personality make up.

Though these tools attempt to understand personality of a person, they are based on distinct theoretical model and empirical research. The context of development and the theoretical basis of each assessment tool is different.

The Myers Briggs Type Indicator, Big five Personality factors and Holland’s RIASEC model are taxonomies of personality characteristics. Each of these is developed based on distinct theoretical foundations and empirical research. Though some factors appear to be similar in all taxonomies, many are unique for interpretation. It would be ideal to use the tools independently rather than comparing their commonality.

3- A team is a group of individuals who are interacting, influencing and are interdependent on each other with the target and commitment of achieving the common goals of the organization as whole.

The example of a successful football team can be where all the players are interdependent Interdependence removes the redundancies of work efforts and is therefore very efficient. The team has a task interdependency of scoring a goal against the opposition to achieve an outcome interdependence of winning the match. Therefore, their task is a collective interdependence, and the effort is a collective one with constant interaction.

If any change in the interdependence occurs, each individual player would think about personal achievements and therefore only play for himself. But working in teams require proper coordination and cooperation among the members, which makes teamwork challenging. The outcome interdependence will change and even if the player scores high number of goals, still there is a little probability the team would succeed.

4- Researchers have identified two kinds of team processes i.e. one that enhances the outcomes of the teamwork and the other one which diminishes the outcomes of team work. The scholar calls the former outcome as ‘process gain’ and the latter is called ‘process loss.

The student had the experience of working in a team whose teamwork process lead to a process loss. The team was a community volunteering group, and it had the following characteristics:

  • The team members had personal conflicts with other members and were considering each
  • other as rivals

  • The team members focused only on their work and did not coordinate with other members
  • Due to lack of coordination, many of the team initiatives did not brought expected outcomes
  • The motivation to work in the team was weak and most members were focused on gossiping
  • about rival members

  • Many team members withdrew from the activities and were least participating in the team
  • meetings

    The team leaders should have taken the following steps to avoid the process loss:

  • Conduct a brainstorming session to create a team goal
  • Encourage members to participate in the decision making process
  • Allocate each member a specific role and tasks
  • Organize sessions to resolve interpersonal issues and promote healthy relationships among team members
  • Involve members to gather information about the community situation
  • Create specific communication channels to enable expression of feelings, ideas and
  • Suggestions Teamwork process has moderate contribution to outcome but has tremendous effect on the commitment of team members.

    5- True leaders enjoy the art of persuading and motivating other individuals and controlling their thought process through consultation, appeals, and various tactics of ingratiation, coalition pressure and exchange and therefore leading and guiding them to achieve the common goal.

    The immediate reporting manager of the current organization is a perfect example of the most influential leader who inveigled her subordinates to identify their potentials. Being the manager,

    she promotes basic individual rights and freedom of speech, privacy and thought processes through the legitimate power and even foster integrity and fair treatment to every individual by being just, honest, and reasonable by exerting the required coercive power. The power tactics complementing the legitimate power to meet the deadlines on time is through legitimating and imposing pressure tactics by using the authoritative power or even coercive power. At times exchange tactics are used to motivate the employees to enhance their productivity through reward power.

    Having an insatiable learning agility can leverage her analyzing skills, decision making abilities, thereby nurturing her expert power. Even being an avid learner by approaching and learning from those who already possess the knowledge even if they are subordinates is the best way to gain expert power as per her ideology. She has a modern and positive outlook towards the employees. She believes in democratic leadership rather than autocratic one.

    Confidence is one of her important traits and has adequate zeal and conviction on herself. By being an effective communicator, she exchanges ideas and suggestions with every level of subordinate of the organization but acts strategically applying personal intellect. She is demanding but at the same time maintains sociability. She is a true enthusiast towards her job and maintains integrity, loyalty, and competency and has the best decisiveness.

    My second colleague’s post:

    Question one:

    There is no human being in the world that has all the abilities i.e. cognitive, physical and emotional abilities. People with different abilities can achieve the goals of an organization.

    Let us take the example of car manufacturing. People who have higher cognitive ability design the parts of the car and the assembly plan. People who have physical ability assemble a car using machines and psycho-motor skills. People who have emotional abilities organize the people in the factory floor and administer sales of cars. Every organization requires human abilities to achieve its goals; it is impractical to replace human abilities with their systems, which includes job redesign.

    Question two:

    Personality assessments tools helps to understand people based on their personality make up.

    Though these tools attempt to understand personality of a person, they are based on distinct theoretical model and empirical research. The context of development and the theoretical basis of each assessment tool is different.

    The Myers Briggs Type Indicator, Big five Personality factors and Holland’s RIASEC model are taxonomies of personality characteristics. Each of these is developed based on distinct theoretical foundations and empirical research. Though some factors appear to be similar in all taxonomies, many are unique for interpretation. It would be ideal to use the tools independently rather than comparing their commonality.

    Question three:

    A team is a group of individuals who are interacting, influencing and are interdependent on each other with the target and commitment of achieving the common goals of the organization as whole.

    The example of a successful football team can be where all the players are interdependent Interdependence removes the redundancies of work efforts and is therefore very efficient. The team has a task interdependency of scoring a goal against the opposition to achieve an outcome interdependence of winning the match. Therefore, their task is a collective interdependence, and the effort is a collective one with constant interaction.

    If any change in the interdependence occurs, each individual player would think about personal achievements and therefore only play for himself. But working in teams require proper coordination and cooperation among the members, which makes teamwork challenging. The outcome interdependence will change and even if the player scores high number of goals, still there is a little probability the team would succeed.

    Question Four:

    Researchers have identified two kinds of team processes i.e. one that enhances the outcomes of the teamwork and the other one which diminishes the outcomes of team work. The scholar calls the former outcome as ‘process gain’ and the latter is called ‘process loss.

    The student had the experience of working in a team whose teamwork process lead to a process loss. The team was a community volunteering group, and it had the following characteristics:

  • The team members had personal conflicts with other members and were considering each
  • other as rivals

  • The team members focused only on their work and did not coordinate with other members
  • Due to lack of coordination, many of the team initiatives did not brought expected outcomes
  • The motivation to work in the team was weak and most members were focused on gossiping
  • about rival members

  • Many team members withdrew from the activities and were least participating in the team
  • meetings

    The team leaders should have taken the following steps to avoid the process loss:

  • Conduct a brainstorming session to create a team goal
  • Encourage members to participate in the decision making process
  • Allocate each member a specific role and tasks
  • Organize sessions to resolve interpersonal issues and promote healthy relationships among team members
  • Involve members to gather information about the community situation
  • Create specific communication channels to enable expression of feelings, ideas and
  • Suggestions Teamwork process has moderate contribution to outcome but has tremendous effect on the commitment of team members.

    Question Five:

    True leaders enjoy the art of persuading and motivating other individuals and controlling their thought process through consultation, appeals, and various tactics of ingratiation, coalition pressure and exchange and therefore leading and guiding them to achieve the common goal.

    The immediate reporting manager of the current organization is a perfect example of the most influential leader who inveigled her subordinates to identify their potentials. Being the manager,

    she promotes basic individual rights and freedom of speech, privacy and thought processes through the legitimate power and even foster integrity and fair treatment to every individual by being just, honest, and reasonable by exerting the required coercive power. The power tactics complementing the legitimate power to meet the deadlines on time is through legitimating and imposing pressure tactics by using the authoritative power or even coercive power. At times exchange tactics are used to motivate the employees to enhance their productivity through reward power.

    Having an insatiable learning agility can leverage her analyzing skills, decision making abilities, thereby nurturing her expert power. Even being an avid learner by approaching and learning from those who already possess the knowledge even if they are subordinates is the best way to gain expert power as per her ideology. She has a modern and positive outlook towards the employees. She believes in democratic leadership rather than autocratic one.

    Confidence is one of her important traits and has adequate zeal and conviction on herself. By being an effective communicator, she exchanges ideas and suggestions with every level of subordinate of the organization but acts strategically applying personal intellect. She is demanding but at the same time maintains sociability. She is a true enthusiast towards her job and maintains integrity, loyalty, and competency and has the best decisiveness

    Delaware Technical Community College Tax Return Form Questions

    Description

    Please use 2020 tax forms.

    Tax Forms you will need to complete;

    Form 1040, Schedule 1, Schedule 2, Schedule 3, Schedule A, Schedule B, 2 Form Schedule C (one for Board of director Business, one for consulting business), Schedule D, Form 8949, Schedule E, Schedule SE, Form 8995

    Please complete the 2020 Federal Income Tax return for Joseph and Diana Jones. Ignore the requirement to attach the form(s) W-2 to the front page of the Form 1040. If required information is missing, use reasonable assumptions to fill in the gaps.

    Joseph and Diana Jones live in Pleasantville, New Jersey. Joseph is the Vice-President of Sales at a small start-up company. Diana is a former advertising executive who currently consults with former clients. She also serves on the board of directors of an advertising company. The Joneses have three children Rebecca (age 18), Alan (age 15) and David (age 12). In January, Rebecca left home to attend a liberal arts college. All three children qualify as Joseph and Diana’s dependents. The Joneses plan to file a joint return. The Joneses provided the following information:

    • Joseph’s social security number is 598-94-2583

    • Diana’s social security number is 301-52-2942

    • Rebecca’s social security number is 887-44-8710

    • Alan’s social security number is 810-42-9092

    • David’s social security number is 855-11-3021

    Joseph Jones reported the following information relating to his employment during the year:

    Employer

    Gross Wages

    Federal Income Tax Withheld

    State Income Tax Withheld

    Alternative Energy

    $152,325

    $26,230

    $8,900

    The above amounts do not reflect any income items described below. Joseph’s employer withheld all payroll taxes it was required to withhold. The entire Jones family was covered by minimum essential health insurance during each month in 2020. The insurance was provided by Joseph’s employer, Alternative Energy.

    Diana Cohen received the following revenue during the year (she uses the cash method of accounting).

    Consulting Revenue reported to her on a from 1099-NEC, Box 1

    High End Retail$32,000

    Jensen’s Health Products $8,500

    Strategic Solutions$4,750

    Board of Director Compensation reported to her on Form 1099-NEC Box 1

    Natural Sunshine, Inc.$7,200

    In each of these self employment endeavors, Diana is an active participant, and both activities are considered specified service trade or businesses for purposes of the Qualified Business Income Deduction. Assume both Activities qualify as a trade or business.

    During the year, Diana paid the following business expenses for each activity

    Consultant–related

    Airfare$2,900

    Hotel$1,550

    Meals$420

    Parking$320

    Diana drove 290 business miles for consulting-related activities (she has documentation to verify).

    Board of Director Activity

    Meals$140

    Hotel$225

    Diana drove 315 business miles for her board of director activities (she has documentation to verify).

    Neither of Diana’s business activities required the filing of Form(s) 1099 to report payments she made during the tax year. In addition, Ms. Jones drove a 2017 Lexus purchased on January 1, 2017 for all her business mileage. She drove the vehicle a total of 10,605 miles during the year for all purposes. Diana has written documentation to support the mileage amounts. She also has access to another vehicle for personal purposes.

    The Joneses also received the following during the year:

    Interest Income from First Bank of New Jersey

    $420

    Interest Income from Patterson, New Jersey School District

    $300

    Interest Income from U. S. Treasury

    $250

    Interest Income from General Mills Corporate Bond

    $450

    Qualified dividend income from Rio Tinto

    $1,500

    Qualified dividend income from Microsoft

    $800

    Qualified dividend income from Cooper Tire

    $200

    Qualified dividend income from Cardinal Health

    $375

    Qualified dividend income from Union Pacific

    $140

    Qualified dividend income from Proctor & Gamble

    $190

    Qualified dividend income from PepsiCo

    $125

    Qualified dividend income from Kellogg

    $200

    Qualified dividend income from Abbott Labs

    $275

    Qualified dividend income from 3M

    $450

    Dividend income (not qualified) from China Fund

    $2,000

    The Jones did not own, control or manage any foreign bank accounts, nor were they grantors or beneficiaries of a foreign trust during the tax year.

    The Jones had the following activity in their brokerage account during the year (all transactions were reported on a Form 1099-B and basis information for each stock sale was reported to the IRS);

    Sold

    2,000 shares of Microsoft

    7/1/20

    $22,500

    Sold

    75 shares of Apple Inc.

    4/15/20

    $28,750

    Sold

    350 Shares of Cooper Tire

    10/14/20

    $14,700

    Sold

    1,000 shares of Cardinal Health

    9/3/20

    $35,000

    Sold

    50 Shares of Union Pacific

    1/7/20

    $2,750

    Purchased

    100 Shares of Proctor & Gamble

    7/10/20

    $7,700

    Purchased

    350 Shares of Cooper Tire

    12/1/20

    $14,000

    Purchased

    350 shares of PepsiCo

    5/14/20

    $32,000

    Purchased

    300 shares of Kellogg

    10/14/20

    $21,000

    Purchased

    2,000 shares of Microsoft

    5/1/20

    $21,000

    Purchased

    50 shares of Cooper Tire

    6/28/20

    $2,000

    Relevant tax basis/holding period information related to sales of securities in the current year:

    Purchased

    200 Shares of Apple Inc.

    3/8/17

    $90,000

    Purchased

    300 Shares of Cooper Tire

    1/12/16

    $9,000

    Purchased

    100 shares of Union Pacific

    9/5/19

    $6,000

    Received 1,000 shares of Cardinal Health from Diana’s father as a gift on 10/10//03. Her father’s basis in the stock at the time of the gift was $7,000. Fair market value of the stock at the date of the gift was $41,000.

    The Joneses have a $43,000 long-term capital loss carryover from the prior tax year.

    The Joneses received a New Jersey state tax refund of $400 in May of 2020. The Joneses received the refund because they had overpaid their New Jersey state individual income tax for 2019. On their 2019 Federal income tax return, the Joneses itemized, and deducted and received a tax benefit for all state tax income taxes paid in 2019.

    Diana is a 10% owner in an advertising agency named Bright Ideas (BI) (EIN 20-1234567). BI is a Subchapter S corporation located at 4700 MM Lane, West Rockport, ME 04865. The company reported ordinary business income for the tax year of $150,000. Diana received a K-1 from BI reporting her allocation of this business income. Diana acquired the stock several years ago. Her Basis in the stock before considering her 2020 income allocation was $92,000. Diana is a passive owner with respect to this entity, and all her investment is at risk. Diana received no distribution from BI in 2020. BI is a specified service business for purposes of the Qualified Business Income Deduction, generating $150,000 of Qualified Business Income and paying $50,000 in W2 Wages to its non-shareholder employees.

    Diana is also a 20% owner in Natural Sunshine, Inc. (“NS”) (EIN 24-9876543). NS is a Subchapter S corporation located at 6488 WYWH Drive, Islamorada, FL 33036. The company reported an ordinary business loss for the year of $80,000. Diana received a K-1 from NS reporting her allocation of the business loss. Diana acquired the stock several years ago. Her basis in the stock before considering her 2020 loss allocation was $45,000. Diana is a passive owner with respect to this entity. NS is not a specified service business for the purposes of the Qualified Business Income Deduction.

    The Joneses paid the following expenses during the year:

    Dentist (unreimbursed by insurance)

    $1,500

    Doctors (unreimbursed by insurance)

    $2,425

    Prescriptions (unreimbursed by insurance)

    $675

    Real Property taxes on residence

    $7,525

    Vehicle (not used for business) property tax based upon value

    $2,250

    Mortgage interest on principal residence mortgage of $600,000

    $20,550

    Home Equity interest on $40,000 mortgage used to purchase new car

    $3,600

    Contribution to United Way

    $5,000

    Contribution to American Cancer Society

    $7,000

    Contribution to neighborhood drive to oppose development project

    $500

    Contribution to the Temple Mount Synagogue

    $15,000

    The Joneses also donated clothing, electronics, furniture and other household goods to the Salvation Army of Pleasantville, New Jersey on April 15, 2020. Estimated thrift value of the goods donated was $375.

    Miscellaneous Information

    On September 1, The Joneses paid $200 in foreign taxes attributed to the dividend received from the China Fund.

    The Joneses would like to contribute to the Presidential Election Campaign Fund. The Joneses would also like to receive a refund (if any) of tax they may have overpaid for the year. Their preferred method of receiving the refund is by check.



    Saint Leo University Incentive Conflict Business Discussion

    Description

    Part 1. Should be between 300-500 words. Use websites that are based in the United States and use at least 2 references. Please use in text citations.

    Identify an incentive conflict in your firm, or one you have read about, that reduced firm value. As part of your answer, discuss whether or not one or more of the legs of the organizational stool was unbalanced, and if so, how that contributed to the conflict.

    Part 2(a) For both parts this is the response for discussion post. Use websites that are based in the United States and use at least 2 references. Please use in text citations. Please add on to what was already talked about. Don’t repeat what was basically already said.

    The federal government employee rewards and incentives system has long been scrutinized. It is common knowledge that firing a federal employee is can be nearly impossible, and at times even puts the supervisor at risk due to union grievances or other such complaints. This organizational architecture has created a system to allows for free riders develop within the firm, creating a marginal cost to the taxpayer much greater than the realized marginal benefit produced by the employee. Secondly, bonuses and rewards offered to top-performing government employees are minimal compared to the private sector, creating an organizational architecture with high levels of decision rights at some positions compared to their much weaker incentives and rewards systems, leaving the organizational stool unbalanced. The chair consists of three legs, assignments of decision rights, the firm’s reward system, and the performance evaluation system (Brickley, J.A., Smith, C.W. & Zimmerman, J.L. (2021).

    In 2017, the federal government only fired 11,046 persons out of the 2.1 million workforce (not including the military). This was 0.5% removal rate with the federal government (York, J.W., 2018). The low removal rate is in part due to the burdensome process of trying to remove a federal employee. Federal employees are not only protected by collective bargaining agreements but also through intensive federal regulation designed to protect the government worker. However, the burdensome process leaves management with the burden of following stringent federal regulations when addressing performance or disciplinary issues with the employee.

    In addition to burdensome disciplinary procedures, the federal government’s awards and incentives system does not create a policy that motivates employees to perform at high levels. A federal employee often seeks. The stereotypical “lazy government worker” exists due to the federal government’s organizational architecture. The federal government pay charts consist of several pay bands; however, the General Schedule (GS) pay band is the most common. There are 15 pay grades within the GS system, and each pay grade consists of 10 steps. Each step averages a 3 percent raise, and the raises are automatically based on longevity. Steps 1-4 occur each year, then two years between steps 4-6, and finally three years between steps 7-10 (Office of Personnel Management, N.D.). This creates an incentive system that automatically provides employees the marginal benefit of increased salary based on longevity without increasing the marginal costs of increased or superior performance, fueling the “lazy government worker.” It is apparent that the federal government’s organizational stool is left unbalanced when realizing the primary pay scale rewards system is not performance-based.

    REFERENCES

    Brickley, J.A., Smith, C.W. & Zimmerman, J.L. (2021). Managerial Economics and

    Organizational Architecture. 7th Ed. McGraw-Hill Education

    Office of Personnel Management. (n.d.). General Schedule Classification and Pay.

    https://www.opm.gov/policy-data-oversight/pay-leav…

    York, John W. (19 July, 2018) The Heritage Foundation. Firing a Bad Federal Employee May

    Get a Little Easier. https://www.heritage.org/government-regulation/commentary/firing-

    bad-federal-employee-may-get-little-easier

    Part 2(b) For both parts this is the response for discussion post. Use websites that are based in the United States and use at least 2 references. Please use in text citations. Please add on to what was already talked about. Don’t repeat what was basically already said.

    Several years ago, I worked as the accounting manager for a local bank. The bank was located in a rural area, and the majority of the stock was owned by one family. The president of the bank was a member of that family, and he was responsible for the day to day operations of the bank.

    Incentive conflict is the divergence between what is in the firm’s best interest, specifically profit maximization, and maximization of other’s utility. In this case, one of the causes of conflict was perquisite-taking (Brickley et al., 2021). Perquisites may be described as benefits awarded to certain employees, often executive-level, that are not provided to all other employees (Executive perquisites negotiation, 2021). The president often took extended time off during the year, above and beyond to what he was entitled as a senior leader of the bank. In addition, the bank paid for remodeling of the president’s home, as well as the furnishing of his home office. While it was in the best interest of the bank to appropriately compensate the president, and perquisites are often included in executive compensation, the bank president’s perks were excessive and were in conflict with the firm’s goal of maximizing profit (Veritas Executive Compensation Consultants, 2020).

    According to Brickley et al., the three legs of the organizational stool are the assignment of decision rights within a firm, the methodology of individual rewards, and evaluation of performance (2021). Ultimate decision rights in the firm very clearly belonged to the president; lower level employees had no authority to challenge his decisions, and the board was seemingly not aware of the impact of the additional expenditures or perks. Appropriate evaluations of performance did not occur, as the board of directors looked to the bank president for bank status. If the bank made money at a sufficient level, the directors were satisfied that all was well. In this example, all three legs of the organizational stool were wobbly. While the bank was profitable, better designed architecture would have maximized profits.

    References

    Brickley, J. A., Smith, C. W., & Zimmerman, J. L. (2021). Managerial Economics and organizational architecture (7th ed.). McGraw Hill LLC.

    Executive perquisites negotiation. Carey & Associates P.C. (2021, September 28). https://capclaw.com/executive-perquisites-negotiation/#:~:text=Executive%20Perquisites%20are%20those%20benefits,provided%20to%20all%20other%20employees

    Veritas Executive Compensation Consultants. (2020, August 25). What are perquisites and what role do they play in executive compensation packages? Veritas Executive Compensation Consultants. https://veritasecc.com/insights/what-are-perquisites-and-what-role-do-they-play-in-executive-compensation-packages/

    Part 3. Should be between 750-100 words. Use websites that are based in the United States and use at least 2 references. Please use in text citations. And be very in depth with this response.

    eBay operates the world’s largest online auction. It is a multi-billion-dollar business, which in 2018 generated nearly $11 billion in revenue from its operations in about 33 countries. Sellers pay a small fee to eBay to list their items. They provide a description of the item, photographs, the minimum acceptable bid, accepted forms of payment, and other relevant information. Items can be sold at a fixed price or through an auction. In an auction, bidders submit electronic bids over the Internet. After the auction closes (auctions usually last several days), the high bidder received an e-mail. The high bidder must contact the seller within three business days to claim the item and arrange payment and delivery. eBay provides other support services:

    • The Feedback Forum is a place where eBay users leave comments about each other’s buying and selling experiences. If you are a bidder, you can check the seller’s Feedback Profile easily before you place a bid to learn about the other buyers’ experience. If you’re a seller, you can do the same thing to check out buyers. Each participant is given a Feedback Score based on the number of positive and negative ratings they have received. Participants with sufficient positive ratings are flagged by colored stars. The highest rating is the “Red shooting star.” eBay has created a set of policies to guard against “feedback manipulation” and “feedback abuse.”
    • eBay users are encouraged to settle transactions through PayPal. PayPal provides free insurance of up to $2,000 on some items to protect buyers in cases where they do not receive the item, or it was less than expected.
    • Participants sign user agreements that specify the trading rules and expectations. eBay’s safety staff investigates alleged misuses at eBay such as fraud, trading offenses, and illegally listed items. Potential resolutions include such things as banning a person from future trading on eBay.
    • How does eBay create value?
    • What potential contracting problems exist on eBay?
    • How does eBay address these problems?
    • What are the contracting costs at eBay?
    • eBay claims that it has only a small problem with fraud and misuse of the system. Does that imply that it is overinvesting in addressing potential contracting problems? Underinvesting? Explain?

    Management Creativity and Innovation in Traditional Marketing Paper

    Description

    4-1 Discussion: Creativity and Innovation in Traditional Marketing

    Robin Spector posted Apr 11, 2022 3:21 PM

    Appeal of Radio and Print

    Baby Boomers

    Baby boomers are considered the generation born between 1946 and 1964. They represent almost 76 million people (King, 2018) Although Baby boomers are moving into the later stages of life, they hold a significant amount of wealth in the United States. They are concerned with healthcare and education costs for their kids and grandkids, consequently they are looking for quality and value in their purchases. (King, 2018) They prefer traditional sales channels like radio and print. Using radio to advertise special discounts and print to provide them with coupons will be effective. Radio and Print advertising are preferred over more modern methods, like email blasts, and social media.

    Millennials

    Millennials are the largest consumer group in the United States. (Kelley,2016) They are born anywhere between 1981 and 1996. Millennials like Gen Yer’s are heavily influenced by people on social media and other digital marketing channels. They have a short attention span and represent one of the most diverse generation groups in history. Print and radio is probably not going to be that appealing unless the message is fast and can relate to organizations or people that the reader or listener already find important. (Kelly,2016

    Generation X

    Generation X represents 60 million people born between 1965 and 1979.(King,2018) Generation Xer’s do their research prior to purchase. They prefer digital marketing, but radio and print can be appealing as well. Print advertising for a Gen Xer should explain the product in detail and offer comparisons. They like Baby Boomers appreciate coupons something that print can leverage easily. As they are the MTV generation, radio could still be a very popular media consumption point for Generation X and a very powerful marketing tool. (King,2018)

    Generation Y

    Generation Y is the group born between 1980 and 1996 (like myself ??).(King, 2018) We grew up with 9/11 and the great recession. Interactive advertising is their channel of choice. Radio and print may not be the most successful marketing channels for Generation Y.(King,2018) In my experience as someone who worked in commercial printing for 10 years, Generation Y does see value of that marketing channel as it is so much scarcer than it used to be. A nice, printed catalog does generate return from that demographic due in part to its “retrosness” and easy ability to stand out in a stream of other more popular marketing channels.

    Generation Z

    Generation Z holds 65.2 million people in the United States. They were born between 1997 and 2015. (King,2018) It is important to note that like Millennials, Generation Z has never known a world with out the internet. They are greatly influenced by social media and use smart phones more then any other generation. They do not look for a deal, but to social media for their next purchase decision. Their response to traditional marketing channels like radio and print is likely to be low. How ever their response to streaming radio (Spotify, Pandora, Etc..) could provide great returns if the message is fast enough and speaks to popularity rather than to discounts (King,2018) Print advertising is most likely not going to be very impactful except for the potential “retro” factor.

    Personal Creative Marketing Example of Radio and its impact on my purchasing decision.

    My example for radio is really going to make me sound very old. I am an avid listener of NPR and have been for many years, since I was 10 years old (mainly due to car talk!). When I was a kid their fund drives didn’t include many give aways or rewards, not like today. I find their new style of fund drive very innovative. They basically give the listener a choice, they start with a much shorter schedule and say if they reach their numbers each hour and day that the fund drives will be limited to a week. They also allow for automatically renewing member ships to help reduce the number of fund drives per year. To me that is blending traditional marketing with new technology creating a synergy that gets people to donate money, so they don’t have to hear more then a week of the fund drive!

    When NPR first started shorting their drives and making it clear that the faster, they collected money the faster programing would get back to normal I started donating. When NPR made it so I could just setup a perpetual membership and not have to call in, write in or go to a website, I immediately signed up for it. Now when the fund drive comes along, I listen to a book on tape for a week on my drive to work until its over! So, it directly impacted my purchase decision facilitating the purchasing behavior they were looking for!

    Personal Creative Marketing Example of Print and its impact on my purchasing decision.

    As I previously mentioned I worked in commercial print as well as folding carton packaging for many years. I have seen literally thousands of different types of print advertising from community phone books to wide format used in billboards. Time and time again the print advertising that consistently makes me see value and want to buy a product is that of Apples packaging. As simplistic as it is, the feel and look of their boxes, manuals and other print ads conveys value to me and helps solidify my decision to continuously purchase their products! To not sound like a broken record in these discussions around Apple I’ll mention another impactful add piece that I ran across the other day. I recently received a print add from an add agency in which the paper was made with seeds kind of mixed in. Their slogan was something like “we will grow your business” and the add suggested I plant the paper outside, and a pine tree would grow from it. I thought that was interesting, I did not however contact the company for their services. The premise was creative, but it didn’t make me want to buy anything from them.

    Top ideas to be considered for marketing the park

    SEO

    SEO or search engine optimization includes words, phrases and even articles that are designed to rank higher in search engines like google and Bing. (Pollitt, 2020) SEO can be configured to benefit any part of the sales funnel. That is from awareness to purchase. It would be my suggestion to us SEO to prompt interest and consideration as most people know about the park but may not know why they should visit and to consider our price point and other offerings to sway that design. A write up that was SEO friendly could push them in that direction.(Pollit,2020)

    Consumer Research

    For consumer research I had to look up a few articles to understand exactly what this course was looking for in reference to the term “consumer research”. I found an interesting article that explained it well enough. I do not see how ever where our provided research material really goes into detail on the subject. If someone could point me in that direction I’d appreciate it!

    Consumer Research: Examples, Process and Scope | QuestionPro

    Consumer research is when we take target customer data and use that to determine their motivation for specific purchase behaviors. (Consumer Research, 2021) In the case of the theme park, my recommendation would be to target customers that with families and determine what makes them choose our destination over other family friendly establishments.References

    Consumer research: Examples, process and Scope. QuestionPro. (2021, June 10). Retrieved April 11, 2022, from https://www.questionpro.com/blog/consumer-research/#:~:text=What%20is%20Consumer%20Research%3F,create%20detailed%20purchasing%20behavior%20profiles.

    Pollitt, H. (2020, March 3). What is a customer journey & why does it matter for seo? Search Engine Journal. Retrieved April 11, 2022, from https://www.searchenginejournal.com/customer-journ…

    Kelley, K. (2016). Multi-Generational Marketing: A Must For Any Brand. Brand Quarterly, 21, 54–58.

    King, P. (2018). Target different generations in your marketing. Wyoming Business Report, 19(3), 3–19.

    King, P. (2018). Target different generations in your marketing. Wyoming Business Report, 19(3), 3–19.

    In response to your peers, address the following:

    Compare your views on the appeal of traditional marketing to various audiences. How do they differ from your peers’ views? How are they the same?

    Compare your views on the importance of creativity and innovation in traditional marketing. How do they differ from your peers’ views?

    Respond to the top ideas of your peers for consumer research and use of SEO. What are the pros and cons of each idea from your point of view and research?

    For your initial post, do the following:

    Write a post of 1 to 2 paragraphs.

    Demonstrate more depth and thought than saying things like “I agree” or “You are wrong.” Guidance is provided for you in the discussion prompt.

    Consider content from other parts of the course where appropriate. Use proper citation methods for your discipline when referencing scholarly or popular sources.

    George Mason University Wedding Project Worksheet

    Description

    1. Homepage / Title Page

    Your homepage or title page should creatively showcase the essence of the wedding. At the bottom of this page, be certain to include the following statement: This project details a hypothetical wedding for a university-level wedding planning course.

    2. Consultant Page

    Include your name(s) and the overall business name for your wedding planning company. Include any experience you have and/or write a statement that sells your company to potential clients, keeping your target audience in mind. Be certain to include the locations you serve and your contact information, which can be hypothetical. Incorporation of photo(s) is encouraged to personalize the consultant page. Any message to potential clients regarding your response time to inquiries should be 24 hours or less. Otherwise, they will move on to the next consultant!

    3. The Couple

    Create a hypothetical couple. Separate the information by client (e.g., bride and groom, groom and groom, bride and bride). Create a profile of each and give a synopsis of who they are. Include their names, hometown, current residence (they may or may not live in the same location), cultural background, religious background, age, education, occupation, hobbies, family specifics (e.g., names, ages and other relevant details of parents, siblings, etc.) and any additional information that is pertinent to the couple. Narrative detail is encouraged to bring the couple to life, showcasing each person’s background, interests and personality. Incorporation of a photo of each (and/or together as a couple) is required. You can use stock online photos to find individuals who meet the characteristics of your clients. Below their individual profiles, include the section on how and where they met, followed by their engagement story.

    While the couple is hypothetical, you should include sufficient detail so that they come across as real. Make sure the facts are consistent and clear. For example, with educational background, indicate where each went to school, and major / degree(s) earned. If they are in the workforce, be specific about the name of the company and job title. The specificity should follow with all areas. Note: Be certain that the details regarding your clients originate from your own imagination! Do not under any circumstances use photos and/or details that are specific to actual or media-based celebrities.

    4. Focus on Diversity / Unique Situations

    Every couple is diverse in their own ways and weddings allow couples to celebrate their uniqueness! These unique situations influence the wedding planning process in positive ways and may also present planning challenges. List and thoroughly explain a minimum of two diverse aspects that are unique to this couple. Some examples might include: cultures or subcultures represented, religions represented, LGBTQ+ couple, age cohort, specialized needs such as a disability, second marriage, blended family, family dynamics, etc.

    The unique situations should be distinct – do not lump them into a single paragraph. Ground the diversity by covering areas that are salient. pertinent to your clients and that are clearly embedded in the planning process. Be certain to have at least two unique situations, presented and discussed separately and thoroughly. This is an extremely important aspect of the project that will guide many of the other decisions.

    5. Theme and Vision

    Provide a summary of the theme for the wedding and the inspiration (vision) behind the theme. Clearly and thoroughly explain how the theme is relevant to this couple. Give a minimum of three detailed examples of how the theme is incorporated in the wedding. Be sure that the theme makes sense in light of the details that you shared about the couple’s background. Make sure that you clearly separate the three examples of how the theme is incorporated in the wedding, and discuss each.

    6. Number of Guests

    The couple can have between 20 and 200 guests. Select the number of guests and clearly and thoroughly give at least two reasons why this number was appropriate for this couple, their theme and vision, unique elements, budget, etc. Clearly separate the two reasons why the number of guests made sense in light of the couple, their theme and vision, unique elements, budget, etc.

    When considering your discussion of the clients’ guests, remember that these are the people who are spending their time and money to attend the wedding, so be certain to do this section justice. Some things to consider:

    How many total? How many from each side?

    Are guests local, national and/or international?

    What airport will out of town guests use?

    Do they all speak the same language? If not, how will this be addressed during the wedding events?

    How long are most people staying?

    Are there room block(s)? Where?

    Are your clients planning any special activities for out of town guests, perhaps the day before or day after the wedding?

    Any specialized needs for the guests in terms of diet, mobility, etc.?

    Are children invited to the wedding? Will there be onsite child care?

    7. Budget

    Your clients’ wedding budget can fall between $5,000 and $100,000 and should not include the engagement ring or the honeymoon. As you are creating the background information for your hypothetical clients, their story should make sense in light of the budget amount.

    State the budget amount and thoroughly detail a minimum of two distinct ways (clearly separated) that the budget amount was selected and how the budget influenced decisions the clients made. Reflect on who paid for the wedding, why and any impacts that this had on the planning process.

    Provide a summary budget in a graph or table format the indicates a realistic distribution of expenditures in light of your clients’ selected specific elements. Table 7.3 (p. 137) offers sample summary budgets for different price points. Remember that each couple will have areas that are particularly important to them and the budget percentages will vary accordingly. Table 7.3 offers national averages and should not be directly copied. The budget summary you create should be weighted to reflect the comparative importance of the categories to your clients.

    8. Planning Timeline

    Your clients’ wedding timeline can fall between 2 months and 24 months. As you are creating the background information for your hypothetical clients, their story should make sense in light of the timeline. When listing the wedding date, be sure to include the exact full date (including day of the week) and start time of the wedding as well as start time of the reception.

    The timeline starts from the point of engagement, so you can determine the desired wedding date (based on your clients’ backgrounds, theme, etc.) and work backwards to the associated engagement date. For example, if the client timeline is 12 months and my clients are getting married in January 2023 to coincide with a winter theme, then the associated engagement date would be in January of 2022.

    The wedding date should be based in reality, meaning that it must take place at some point after the end of this semester. You should be thinking ahead as you plan, as trends change and we want to be forward-thinking consultants.

    State the amount of time that the couple had to plan the wedding and clearly detail a minimum of two ways this amount of time was needed and how the timeline affected their planning process. Clearly separate the two ways that the timeline influenced the planning process.

    Additionally, reflect back on the seven phases of timelines (see Table 8.1 on pp. 150-151 with detailed explanation for each phase on pp. 151-172 in your book) and thoroughly explain which phases (at least two) presented the greatest challenges to the couple and/or planner and why. Clearly separate the challenges.

    9. Specific Elements

    Below is a list of elements that are common to most weddings. For each element, you should include details and photos that will clarify the selections made by your clients and how they match the theme and budget. Be certain to indicate the associated vendor’s contact information (note: all vendors should be actual businesses) and any additional citations regarding where the information was obtained. Citations may be beyond the associated vendors (e.g., where sample photos were obtained). If any given element listed below is not going to be included in the wedding, provide a paragraph clearly detailing why it was not included.

    • Ceremony venue
    • Reception venue
    • Invitations and other stationery elements. Note: You are required to include the wording that will be used in the invitation. This can be placed next to a sample of what the invitation will look like. See pp. 280-283 for guidelines and samples of wording.
    • Wedding attire (minimum: the couple and their attendants)
    • Floral décor for ceremony (minimum: bride’s bouquet, wedding party bouquets and boutonnieres)
    • Floral décor for reception (minimum: centerpieces)
    • Music for ceremony
    • Readings for the ceremony (minimum of two, include the wording for each)
    • Music and other entertainment for reception
    • Photography and/or videography
    • Rentals, decorative elements and lighting (can be separated as applicable)
    • Food and beverage
    • Wedding cake / other desserts, as applicable
    • Transportation and lodging
    • Favors
    • Gifts for wedding party members
    • Wedding rings
    • Wedding day preparation (minimum: hair and makeup for bride)
    • Other (to be named and included as appropriate)

    10. Layout, Form, Design and Grammar

    The utmost professionalism is expected in terms of the layout, form, design and grammar. Treat this assignment as though it is your company and your clients. Use your creativity to showcase the theme. Make the layout easy to follow and clearly label each section. Proofread carefully to catch typographical and grammatical errors. Be careful in your usage of pronouns and verb tense. Remember, this is not your wedding that you are presenting, but that of your clients!

    Pace University Facebook Do Not Care About Users Privacy at All Discussion & Responses

    Description

    This discussion post focuses on structure & change. As of recent years, Facebook and Twitter have entered the spotlight for practices and policies around the way each company handles data privacy. This can be as recent as 2019 and 2020. As data privacy has evolved overtime with new regulations and policies at the state level, what do you think would be the best approach between the two types of change when running a data privacy organization?

    Reactive Change: Responding to Unanticipated Problems and Opportunities

    Proactive Change: Managing Anticipated Problems and Opportunities

    If you were to categorize how Facebook vs Twitter handles data privacy, do they seem to side with reactive change? Or proactive change? 

    POSTS

    Reem: The world is in continuous state of change, and in order for an organization to be successful long term they must be able to adapt to any change that comes their way. Change for a corporation can be caused by external forces (shareholders, customers, social and political pressure) or by internal forces (human resource concerns). Facebook and Twitter currently are facing an external social pressure to change their data privacy practices and policies. Both corporations have been under fire for their negligence of handing sensitive data of users, and are therefore expected to change their policies. Therefore, any change they choose to implement will be categorized as a reactive change, because they are responding to the unanticipated public outcry of their practices. However, whereas Twitter seems to be learning its lesson and planning for proactive changing its future data privacy polices in order to reestablish trust with their users, Facebook seems content with continuing to handle data privacy concerns with reactive change. When it comes to data privacy, Facebook has a reputation for being negligent until they receive social and political pressure to change their policies. The corporation loves to see how much it can get away with without receiving any backlash. For example, prior to 2011, Facebook continuously falsely claimed that third-party apps on the social media platform were not accessing user personal data. They finally admitted that this was a false claim only when they entered into an agreement with the Federal Trade Commission (FTC) that required Facebook to undergo a privacy evaluation every two years. Their FTC agreement also makes Facebook liable for a $16,000-per-day penalty for violating any of the established data privacy rules(Newcomb,2018). Therefore, it is evident that Facebook is reactively changing their data privacy practices because they are making changes only in response to problems as they arise. Twitter is also guilty of violating the trust of its users with its data privacy practices. According to CNET, in 2018 there was a “massive wave of privacy updated from the tech sector in response to new regulations from the European Union” (Hautala,2018). Twitter was front and center during this wave of data privacy updates, making massive reactive changes to its policies in order to react to the political and social pressure. However, there is hope that Twitter learned its lesson from the backlash. They have future plans to change their privacy policies even more extensively. This would be considered a proactive change because they are now anticipating data privacy problems and making adjustments in order not to repeat their past mistakes. On Twitter’s website it states they are making a, “continued investment in protecting the security and privacy of the people who use our service around the world”(Twitter, 2022).Hautala, L. (2018, April 25). Twitter: We track you to target ADS, stop abuse. CNET. Retrieved April 20, 2022, from https://www.cnet.com/news/privacy/twitter-privacy-policy-heres-what-we-do-with-your-data/Kinicki, A., & Soignet, D. B. (2022). Chapter 10. In Management: A practical introduction (10e ed., pp. 451-490). essay, McGraw Hill. Newcomb, A. (n.d.). A timeline of Facebook’s privacy issues – and its responses. NBCNews.com. Retrieved April 20, 2022, from https://www.nbcnews.com/tech/social-media/timeline-facebook-s-privacy-issues-its-responses-n859651Twitter. (n.d.). Our continued work to protect your privacy and security. Twitter. Retrieved April 20, 2022, from https://blog.twitter.com/en_us/topics/company/2021/our-continued-work-to-protect-your-privacy-and-security

    John :No matter what line of business one is involved in, change is inevitable. The world is operating at a pace faster than ever with new innovations and ideas. Change can be hard but, what is important is people need to have an understanding that personal adaptability and openness to change will go a long way. There are two types of change one will need to deal with: Proactive and/or Reactive change. As with any organization, business plans are implemented and followed to hopefully lead to success. With these plans come possible opportunities and setbacks. Organizational management will need to take the best approach.             Social media has been the center of how communication takes place today and with that comes privacy concerns. When running a data privacy organization, it is important to have a strategic approach. There is a lot at stake and it should not be taken lightly. Therefore, the organization will need to operate mainly with a proactive approach. With any product idea/innovation, not only should the organization plan for success but also anticipate roadblocks. Users trust their information to be protected and all of that information should be treated as an asset. Majority of the time, problems will arise but anticipating these problems will better position a company to handle rather than being blind sighted.             Facebook and Twitter are among the leaders of social media and there is a lot at stake for each company respectively. Unfortunately, both have had mishaps that have caused setbacks. Data privacy needs to be treated proactively but both organizations took a back seat and have been more reactive; because their primary focus has been on revenue generation. Ever since the launch of Facebook in 2004, they have approximately three billion users (Hall, 2021). With that many users comes a tremendous amount of data privacy responsibility. They have continued to react to events that come forth rather than better executing corporate governance with contingency plans in place. Facebook’s unfortunate moment was during 2017 with the Cambridge Analytica scandal. Almost two decades have passed and yet we still hear Facebook’s brand mentioned with data privacy issues. Twitter has also been involved in many privacy issues and was more reactive to change. However, they have done a bit of a better job in executing better operations and putting in place strategic plans to be more reactive to possible issues arising. The company’s privacy policy is better broken down to be understood easier for those who actually want to read it. Overall, both companies continue to operate with a proactive plan. It seems that the benefits outweigh the costs. They are willing to take the risk of being in public view and additional repercussions being handed down because ultimately the revenue generated at the cost of consumer privacy is well worth it for them.  References:Hall, M. (2021, November 9). Facebook. Encyclopedia Britannica. https://www.britannica.com/topic/FacebookKinicki, A., & Soignet, D. B. (2022). Chapter 10. In Management: A practical introduction (10e ed., pp. 451-490). essay, McGraw Hill. 

    Jaguar:The unanticipated problems and opportunities that face Facebook and Twitter online privacy have been due to some data breaches and accounts hacked from being shared or just mishandled. In the past, the use of younger users tends to share accounts because of age privacy issues and concerns. Now Facebook is implementing an I.D. card picture required to upload or a form of way to identify a person creating an account on Facebook making sure it is a real person. Facebook is becoming more strict with the implementation of streams, marketplace, and constant posts on someone’s virtual wall bulletin board self personalized by them to better express and cultivate an audience or like minds that think alike to build something positive. A change in society can be led by an online format thinking that can be used in real life to hopefully survive or form a sense of familiarity with users online. Every day each user can be the same, but face different challenges and moods may be altered due to the environment. There can only be a reactive change and response to these account’s usage, as many future users may be underage and may want to see if worth using Facebook technology than they will as soon as they are the age because of their new I.D. requirement and age limit to keep things safe and this means account security as well. The proactive and managing problems are accounts can be hacked from users and spread malicious blue links that can cause problems for users if it is clicked. With the recent updates on the user interfaces, newer users may have a hard time exploring and making it net user friendly. “Facebook has roughly 533 million Facebook users across the internet (Newman, H., L., 2021)”. “The data included are profile names, Facebook ID numbers, email addresses, and phone numbers (Newman, H., L., 2021)”. This information may have been leaked or scraped from other sources such as links that can tie them to victims of tidy profiles to scammers, phishers, and spammers on a serving dish (Newman, H., L., 2021). Making it easy for stalkers to collect valuable information from each user for personal usage and gain in their life and stalking as a daily routine. Although Online lurking can be viewed as public on Public profiles some users may block certain users or deactivate their accounts for safety purposes. These can lead to further cyber crimes if not anticipated correctly and in the right manner, but taking action too soon may be dangerous for the company in user-friendliness data collection, and further usage.  References:Newman, H., L. (2021) “What Really Caused Facebook’s 500M-User Data Leak?” Retrieved from: https://www.wired.com/story/facebook-data-leak-500-million-users-phone-numbers/