I’m working on a management writing question and need an explanation and answer to help me learn.

1. Explain and apply critical thinking and cognitive psychology as it pertains to analyze and synthesize information for problem solving and decision making. (C.L.O :2.1)

2- Suppose you are a member of a group asked to find ways to cut costs throughout your organization for the upcoming year. Sales have fallen sharply, and the company is in danger of going out of business. After gathering information, your group concludes that the company will save the most money by freezing pay for a year, despite a tradition of annual salary increases. How can you make sure this is a fair decision? How can you make sure that others in the organization will see it as a fair decision?(Words 300-400; Marks 3)

Read the “Corporate Solutions at JLL” case study attached below and answer the questions below. This assignment is graded for completeness (answering all the questions), effective write-up (clear and free of grammatical errors), and thoughtfulness of your answers (demonstrate knowledge and critical thinking).

• What advantages and disadvantages does a single point of contact at a service provider have for Bank of America (BofA)?
• What are the advantages and disadvantages of restructuring Jones Lang LaSalle (JLL) to create a corporate real estate services/account management function?
• Should the account management function be a cost center or profit center? Why?
• Should Peter Barge recruit an internal or external candidate to be the BofA account manager?
• Based on your previous discussion of advantages and disadvantages to client and JLL, do you recommend JLL to restructure and for BofA to work with JLL as single service provider?

Instructions

For this essay, you will explore both internal and external customer service and consider ways to provide excellent service to customers within an organization and outside the organization. Your essay should address the following questions:

1. Explain your definition of internal customer service. How do you personally provide excellent internal customer service to your colleagues?
2. Explain your definition of external customer service. What is an example of an organization that you feel provides excellent external customer service? Describe this organization and how it provides excellent customer service.
3. How has social media and the Internet changed customer service? What suggestions can you give to an organization that is struggling with online customer service?

Your complete essay must be at least two pages in length. Adhere to APA Style when constructing this assignment, including in-text citations and references for all sources, if used.

Discussion Question

In 2001, British-Dutch corporation Unilever attempted to purchase the assets of Ben & Jerry’s Ice Cream. The Board of Directors of Ben & Jerry’s refused the offer. Unilever’s offer was very generous and would have resulted in a major windfall for the shareholders of Ben & Jerry’s.

The Shareholders threatened to sue the Board of Directors for a breach of fiduciary duty arguing the Board of Directors had a duty for care to make good decisions on behalf of the Corporation. And denying the purchase offer violated that duty.

In fear of the lawsuit, the Board agreed to the sell terms. Do you believe the Board of Directors had a duty to accept the buyout offer? And did their failure to accept it amount to a breach of the fiduciary duties owned to the shareholders?

Here’s the second Image Cloud project prompt and ads from the 1950’s, below.

ChooseONE to do, and include both your Word Search List as well as a shortdescription/writeup about why you chose the imagery that you did, andhow you feel it all works together. The length can be as long or asshort as you’d like for the written part, but please include enough sothat your point can be made.

Also, here are some topical hints to help you along when doing your research for them.

Advertisement Example 1, hints:

– the copy (“Freedom loving”)
– family get togethers
– domestic spaces
– sports
– modern couples

Advertisement Example 2, hints:

– the copy (emphasis on “Modern”, especially the term’s meaning in the 1950s)
– famous ‘brunette’ actresses of the day (Audrey Hepburn, Elizabeth Taylor, Sophia Loren, Lauren Bacall, etc)
– domestic spaces
– Christmas in the 1950s