Hospitality Service Recovery Article Summary and Analysis Paper
Description
Service Recovery Article
Research and find an article about service recovery. Be sure to choose an article with some depth; it should be at least two pages long. Examples of topics include:
- Service recovery strategy
- A company’s service recovery story
- A company’s customer service disaster
- 1. Summarize the main points of the article you found.
- 2. and write service recovery article anaylsis
Summarize the article you found, explaining the main points. In your summary and description, apply at least one concept from the “Service Recovery” chapter posted as this week’s reading. Conclude by providing your opinion about the strategy or problem described in your article.
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