University of London Data Breach Incident Analysis

Padgett-Beale Inc.’s (PBI) insurance company, CyberOne Business and Casualty Insurance Ltd, sent an audit team to review the company’s security policies, processes, and plans. The auditors found that the majority of PBI’s operating units did not have specific plans in place to address data breaches and, in general, the company was deemed “not ready” to effectively prevent and/or respond to a major data breach. The insurance company has indicated that it will not renew PBI’s cyber insurance policy if PBI does not address this deficiency by putting an effective data breach response policy and plan in place. PBI’s executive leadership team has established an internal task force to address these problems and close the gaps because they know that the company cannot afford to have its cyber insurance policy cancelled.

Unfortunately, due to the sensitivity of the issues, no management interns will be allowed to shadow the task force members as they work on this high priority initiative. The Chief of Staff (CoS), however, is not one to let a good learning opportunity go to waste … especially for the management interns. Your assignment from the CoS is to review a set of news articles, legal opinions, and court documents for multiple data breaches that affected a competitor, Marriott International (Starwood Hotels division). After you have done so, the CoS has asked that you write a research report that can be shared with middle managers and senior staff to help them understand the problems and issues arising from legal actions taken against Marriott International in response to this data breach in one of its subsidiaries (Starwood Hotels).

Research

1. Read / Review the readings for Weeks 1, 2, 3, and 4.

2. Research the types of insurance coverage that apply to data breaches. Pay attention to the security measures required by the insurance companies before they will grant coverage (“underwriting requirements”) and provisions for technical support from the insurer in the event of a breach. Here are three resources to help you get started.

a.  https://woodruffsawyer.com/wp-content/uploads/2019/06/40842_Woodruff-Sawyer-Cyber-Buying-Guide_Final.pdf 

b. https://www.travelers.com/cyber-insurance

c. https://wsandco.com/cyber-liability/cyber-basics/ 

3. Read / Review at least 3 of the following documents about the Marriott International / Starwood Hotels data breach and liability lawsuits.

a. https://www.insurancejournal.com/news/national/2018/12/03/510811.htm 

b. https://ico.org.uk/about-the-ico/news-and-events/news-and-blogs/2019/07/statement-intention-to-fine-marriott-international-inc-more-than-99-million-under-gdpr-for-data-breach/ 

c. https://www.bbc.com/news/technology-54748843

d. http://starwoodstag.wpengine.com/wp-content/uploads/2019/05/us-en_First-Response.pdf 

e. https://www.consumer.ftc.gov/blog/2018/12/marriott-data-breach 

f. https://news.marriott.com/2019/07/marriott-international-update-on-starwood-reservation-database-security-incident/ 

4. Find and review at least one additional resource on your own that provides information about data breaches and/or best practices for preventing and responding to such incidents. 

5. Using all of your readings, identify at least 5 best practices that you identify at least 5 best practices that you can recommend to Padgett-Beale’s leadership team as it works to improve its data breach response policy and plans. 

Write

Write a three to four(3-4) page report using your research. At a minimum, your report must include the following:

1. An introduction or overview of the problem (cyber insurance company’s audit findings regarding the company’s lack of readiness to respond to data breaches). This introduction should be suitable for an executive audience and should explain what cyber insurance is and why the company needs it.

2. An analysis section in which you discuss the following:

a. Specific types of data involved in the Starwood Hotels data breaches and the harm 

b. Findings by government agencies / courts regarding actions Starwood Hotels / Marriott International should have taken 

c. Findings by government agencies / courts regarding liability and penalties (fines) assessed against Marriott International.

3. A review of best practices which includes 5 or more specific recommendations that should be implemented as part of Padgett-Beale’s updated data breach response policy and plans. Your review should identify and discuss at least one best practice for each of the following areas: people, processes, policies and technologies. (This means that one of the four areas will have two recommendations for a total of 5.)

4. A closing section (summary) in which you summarize the issues and your recommendations for policies, processes, and/or technologies that Padgett-Beale, Inc. should implement.