Use Case Modeling For Helpdesk Support System

Use Case Diagram and DescriptionsThe use case modeling is used for identifying the interaction among the user and the system. The use case diagram represents the end users as actors (Wolters, Gerth & Engels, 2016). The functions of the system that the users access are represented through the use cases.
Within this report, the use case diagram of a Helpdesk Support System has been designed. The diagram has three actors, users, first line s…